Shipping Information

How to Receive Your Package Step by Step!

Delay in handling initial order:

Once an order is placed, it will usually take 2-4 business days to process. Since we offer worldwide shipping, delivery time may vary depending on the country you are ordering from. For most countries, packages should arrive within 10 - 14 business days (excluding Sundays and holidays).

NOTE: Depending on your delivery address, you may be required to pay additional duties and taxes before your order can be released from customs.

NOTE FOR Q4: October throughout December is our busiest time of the year, so there could be an extra delay in receiving your parcel. We will be delivering parcels directly from our manufacturer's warehouse in Asia. Please contact our team if you notice a unexpected delay on your tracking number and we will do our best so assist you.

Shipping Times During October, November & December

Please note that while our products are shipped from our warehouses in the US and China, delivery time is largely based on local postal services once they reach your destination country.

Where can I find my tracking number?

You will be sent an email notification with a tracking number when your items are shipped. Additionally, you will receive email updates when your package moves between regions. We are happy to assist you if you have not received one or your tracking number is not working.

How can I track the status of my order?

After we have shipped your order, you will be sent an email update letting you know that your order is on its way to you . You will find your tracking number and information within this email.

With the tracking number you will be able to track your order on the tracking page we will provide you.

Having Trouble Seeing Tracking Updates?

As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information as you. That being said, it is quite difficult for us to give an estimated time of arrival. We will do our best to accommodate everyone's shipping situation and ensure satisfaction.

If your order is taking a long time to reach you, please contact us at help@novahealth-us.com and our team will work to find the best solution for you based on your most recent tracking information.

We appreciate your patience and understanding as we work through this together.